Frequently Asked Questions
Do you offer appraisal services?
Yes. Eldred's offers complete appraisal services to meet the needs of the individual, bank or attorney requiring a personal property valuation. Each appraisal includes a complete description and value for each item, and, where applicable or needful, the medium, dimensions, condition, and identifying signature or symbol. We do not do divorce appraisals. Please visit our appraisal services help page for more information. The information may be found here.
Where are you located?
We are located in East Dennis, on Cape Cod, Massachusetts. You can find a map and driving directions on the Location page.
How does the consignment process work?
We strive for a smooth and easy consignment process. Once you have shown your item(s) to our appraisers, they will give you an estimated auction value. If you decide to consign, we will sign a Contract with you, and place your item(s) in the most appropriate auction. We charge a 20% percent commission based on the hammer price, as well as a 1% insurance charge based on the low end of the estimate. We notify consignors prior to the auction, and send payment within 30 days after the sale date. There are no charges for photography, advertising, etc. Please read about the process on our Consignment page.
Do you accept credit cards for auction purchases?
Yes, we accept MasterCard and Visa for purchases up to $5,000. (The credit card must have a U.S. billing address.) We also accept cash, personal or business checks, money orders, cashier's checks, or wire transfers for auction purchases. We do not accept PayPal. We do not release auction merchandise prior to payment. You can also use a credit card for catalogs orders, and for shipping and handling charges of auction purchases.
Is the shipping cost of an auction purchase included in my invoice?
No. Shipping and handling charges are separate, and unlike payment of the auction purchase itself, we do accept credit cards for shipping and handling charges. We include a shipping instruction form along with the invoice we send you after the auction. We cannot estimate shipping charges in advance. Shipping charges can only be determined once the piece(s) is packed and weighed. You must contact us to arrange shipping and provide payment method. We do not ship auction purchases until they have been paid for.
How long will it take for my item to be shipped to me?
Once payment is received, shipping can take 4-6 weeks, particularly after our busy July-August auction season. If you find you need your item quickly, we can release your purchase to our local UPS Store or PakMail with your permission.
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