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Frequently Asked Questions
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Q |
Do you offer appraisal services? |
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A |
Yes. Eldred's offers complete appraisal
services to meet the needs of the individual, bank or attorney
requiring a personal property valuation. Each appraisal includes a
complete description and value for each item, and, where applicable or
needful, the medium, dimensions, condition, and identifying
signature or symbol. We do not do divorce appraisals. Please visit
our appraisal services help page for more information. The
information may be found
here.
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Q |
Where are you located? |
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A |
We are located in East Dennis, on Cape
Cod, Massachusetts. You can find a map and driving directions on
the Location page.
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Q |
How does the consignment process work? |
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A |
We strive for a smooth and easy
consignment process. Once you have shown your item(s) to our
appraisers, they will give you an estimated auction value. If you
decide to consign, we will sign a Contract with you, and place your
item(s) in the most appropriate auction. We charge a 15% percent
commission based on the hammer price, as well as a 1% insurance
charge based on the low end of the estimate. We notify consignors
prior to the auction, and send payment within 30 days after the sale
date. There are no charges for photography, advertising, etc. Please
read about our
Consignment process on our Customer Service page.
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Q |
Do you accept credit cards for auction
purchases? |
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A |
No. We accept cash, personal or
business checks, money orders, cashier's checks, or wire transfers
for auction purchases. We do not release auction merchandise prior
to payment. We do accept credit cards for catalogs orders placed
on-line or by phone, and for shipping and handling charges of
auction purchases.
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Q |
Is the shipping cost of an auction
purchase included in my invoice? |
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A |
No. Shipping and handling charges are
separate, and unlike payment of the auction purchase itself, we do
accept credit cards for shipping and handling charges. We include a
shipping instruction form along with the invoice we send you after
the auction. We cannot estimate shipping charges in advance.
Shipping charges can only be determined once the piece(s) is packed
and weighed. You must contact us to arrange shipping and provide
payment method. We do not ship auction purchases until they have
been paid for.
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Q |
How long will it take for my item to be
shipped to me? |
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A |
Once payment is received, shipping can
take 4-6 weeks, particularly after our busy July-August auction
season. If you find you need your item quickly, we can release your
purchase to our local UPS Store or PakMail with your permission. |
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