Frequently Asked Questions

The following are some of the more frequently asked questions when it comes to bidding online for our auctions. For a more comprehensive list, please visit Invaluable to view topics around your account, bidding, and technical support.

Getting Started

To sign up, click the Register to Bid link next to the auction or lot you’re interested in.

Yes, it is safe to enter your personal information on this site. Our site is protected by a minimum of 128bit encryption anywhere personal information is submitted to our site.

Edit Profile

To change your account information, log in. Then click My Account » Edit Profile. Make your changes, then click the Save button (it’s at the bottom of the profile page). The screen will refresh and at the top you’ll see the message “Your changes have been saved.”

My Bids

This glossary explains the status types in your bid history:

Accepted: Your bid was presented to the auctioneer and accepted.

Winner: The auctioneer accepted your bid, and you are the winning bidder.

Submitted, Not Accepted: Your bid was presented to the auctioneer, but it was not accepted. The auctioneer has sole discretion to accept a simultaneous bid from any of several sources, including the saleroom floor, the telephone, the Internet, and absentee bids left with the house.

Not Submitted: Geography: Your bid was not submitted because you are in a country or state excluded from bidding by the auction house.

Not Submitted: Bid Limit: Your bid was not submitted because it would have exceeded your bid limit or it was above your maximum absentee bid amount.

Canceled: Your bid was accepted by mistake and canceled by the Internet clerk.

Absentee Push: If the auction house has absentee bidding, another bidder left an absentee bid greater than or equal to your live bid. Because the absentee bidder placed a bid before you did, his bid was submitted to the auctioneer.

Please note that auctioneers can’t tell if Live bidders are live or absentee, nor do they know what time absentee bids were placed. Auctioneers simply know there’s a Live bid.

Bidder Console

If you experience any technical problems with the undefined Live! bidder console follow the troubleshooting steps below:

Step 1: Verify your internet connection

  • Can you get to other websites? Try
  • If you cannot connect to the internet contact your Internet Service Provider or your Network expert.

Step 2: Verify you are using the Minimum System Requirements listed below:

All Users:

  • Port 8027 must be open for the bidder console.
  • Ports 8023 and 8025 must be open if you are using Premium A/V.

For Windows Vista and Windows 7 Users:

  • OS:Windows Vista, Windows 7
  • RAM: 512MB
  • Browsers: Internet Explorer 9; Firefox 11; Google Chrome 18
  • Internet Connection: DSL/Cable/FIOS, T1 or higher

For Windows XP Users:

  • OS: Windows XP Service Pack 2 or 3
  • RAM: 512MB
  • Browsers: Firefox 11; Google Chrome 18
    Please note:Internet Explorer 9 is not compatible with Windows XP
  • Internet Connection: DSL/Cable/FIOS, T1 or higher

For Mac Users:

  • OS X10.6 with Firefox 11 only
  • OS X10.5 with Safari 5.1.5 only
  • RAM: 512MB or higher
  • Processor: PPC or Intel
  • Internet Connection: DSL/Cable/FIOS, T1 or higher

Sorry, we currently don’t support any OS – Browser combinations for Mac except those listed above.

The undefined Live! Console does NOT support:
OS: Windows 2000 or earlier, Mac OSX 10.4 or earlier

Browsers: Netscape, Opera, AOL
Internet Connection: We do not support dialup or wireless Internet

Step 3:Clear your browser Cookies and Cache
In Internet Explorer, go to Tools->Internet Options->General and click the “Delete Files” button under the “Temporary Internet files” section. Click OK.

In Firefox, go to Tools->Options->Privacy, and then select “Clear” next to History, Cookies, Cache. Click OK.

If you have verified steps 1 through 3 above – and still cannot load the undefined Live! bidder console – you may have a Firewall or Security Software conflict preventing the application from loading.

Step 4: Firewall & Security Software conflicts:

Disable your computer’s individual Firewall and Security software
Open your virus protection and/or security software and disable the Firewall and/or security software for the duration of the auction.

Lots I Won

To see lots you won in an auction, log in. Then click My Account » Lots I Won. All lots you won display on this page.

To get information about lots you won in an auction, log in. Then click My Account » Lots I Won. Click on the white envelope icon next to the selected lot (it’s on the right). Choose a subject from the drop-down menu, write a message, and click Send.

Past Auctions

If the auction house has provided past auction prices, you will be able to see them by clicking on the Past Auctions tab.